Cases of medical supplies:
Product: Face Mask
Background and difficulties of this ticket business
The customer needs to send a batch of masks from Zhejiang, China to his personal address in Los Angeles, USA. Due to the shortage of storage space in 2021, we need to arrange the shipping time and control all links. The customs clearance examination and procedures of medical export materials in China are complicated, so we have to deliver the goods to the customer according to the customer's time.
After we get in touch with the customer, we will go to the factory to pick up the goods, load the container, declare the goods and ship the goods. Then we will go to the United States for customs clearance and deliver the goods to the customer on time.
Return Case:
Product: Printer
Reasons for return: the printer can't scan the label, the printing is intermittent when the phone is connected by Bluetooth, the printing speed is slow when the phone is connected by Bluetooth, continuous printing of blank pages, skipping paper, loud printing noise, and unstable printing performance. After several unsuccessful negotiations, we requested the goods to be shipped back to the factory in order to reduce the cost of detention at the dock.
Operation characteristics and difficulties of this ticket business:
Because the customer's goods are in the United States, in order to help the customer reduce the additional detention costs, it should be handled as soon as possible.
In addition, the customer originally exported the goods from Shanghai port of China to the United States. If the goods were returned, according to the regulations of Chinese Customs, they should be returned to Shanghai. Due to the material of the factory, the customer had to return to Shenzhen.
Solution and operation process:
As soon as we received the customer's request, our company sent the shipping company the booking authorization in the United States. Arrange shipment to China before arriving at Yantian Port, China. We contacted the customs to arrange customs clearance preparation materials and submitted them to the customs. Within 5 days after the ship arrived at the port, we took the container to the factory and arranged the quarantine department to inspect it. Finally, the container was released on the day of inspection.
Shipping export successful operation case -- automobile shipping export operation
Description of customer demand:
a) Nature of client: X Automobile Company Beijing Branch.
b) Specific description of goods: The whole vehicle and bare vehicle, 1 vehicle, 1700 kg, was shipped from Tianjin Xingang to New York, USA, temporary import and export mode.
c) Operation characteristics and difficulties of this invoice business:
1. The value of the car is up to more than 30,000 Euros, and the customer requires bare-pack transportation, so careful operation is required;
2. The promissory note business is the export business of temporary import and export. There was only five working days between the time the customer entrusted our company to operate and the departure time stipulated by the customs when the car was imported. The allowed operation time was so short that if there was any problem in the communication of a document or information during the operation and the flight was delayed, the customer would be subject to a high penalty from the customs. However, this bill of lading has very high requirements on the information of ocean bills of lading and documents. Once an information is inconsistent with the import, it will be in danger that the security deposit cannot be returned.
3. American X Automobile Company does not have the right of import and export, so it enlists Y Company, which has the right to import automobiles, to issue the documents on behalf of it and designates customs broker Z to declare customs in Tianjin, but designates our company to carry out the transportation. The client expects our company to be fully responsible for the contact work of this order business. The operation of this order involves so many suppliers and related personnel, which deepens the difficulty of communication.
Solution and operation process:
As soon as we receive the customer's request, we will send the shipping company the booking authorization.
In the process of packing the cars at the dock, our company arranged special personnel to reinforce the cars in the containers to prevent the friction between the cars and the walls of the containers caused by the boat drifting in the sea. At the same time, the key of the car is sealed in a paper bag and pasted on the container in the most easy to find place, so that the destination port receiving personnel can conveniently unload.
At the same time of intense on-site operation, we kept close contact with Y Company and urged Y Company to timely submit various documents and submit them to Z customs broker for verification. There were many problems in the process of checking documents, which our company found in the careful examination of documents and put forward in time, so as to avoid many troubles in the follow-up customs declaration. When checking the bill of lading, I took the initiative to remind the customer whether special information was needed. The result was confirmed by the customer and the receiver that the order information was indeed needed.
In the process of formal customs declaration, timely feedback all the information required by the customs declarator and actively follow up the business progress. When there is no connection of manifest information, we will try our best to urge the shipping company to cooperate.
In the end, the business was successfully completed.
Summary:
The successful operation of this order business is attributed to the rich operating experience and strong customer service awareness of our business staff. The successful operation of this ticket has met the demand of customers one after another.
Type of business: Shipping for export
Port of departure: Yantian Port of destination: Los Angeles Product Name: Rose Eggplant dry cabinet type: 40HQ
Customer Demand Information:
The customer requires our company to book the space of 1*40HQ. The goods are loaded directly from the factory this time, so we are required to arrange the services of fumigation of the goods and customs clearance of the trailer.
Key links of operation
Booking Space:
Confirm the information with the customer, send our company the space booking authorization, and arrange the space booking.
Customs declaration materials submitted in advance:
1. The packing list, contract, invoice, customs declaration a power of attorney and customs declaration (elements) to provide the declaration
Trailer:
1. After the trailer goes to the factory to pick up the goods, the container will be put into the fumigation pill, and the gas will be deflated after 24 hours. When the goods are pulled back from the factory, a fumigation site will be rented to drop off the container.
2. If the goods are loaded in the factory, they can be sealed without the lead seal and wrapped with a wire. Otherwise, the lead seal will have to be replaced when the air is deflated.
3. It is necessary to find a professional to help the customer unpack the container door. If the customer cannot unpack the container in person at the storage yard, they can take photos and send them to the customer for confirmation.
Points to note:
1. For fumigation at different ports, when the customs clearance form needs to be made at the place of source of goods, the customs area at the place of shipment needs to be the customs declaration area. If the fumigation certificate needs to be issued, remember to check √ in the fumigation column of the customs clearance form, otherwise it will not be fumigation at the port. Fumigation will be arranged after the customs clearance is issued.
2. For fumigation at local port, √ should be checked in the fumigation column of the customs clearance form, fumigation should be performed before inspection and then the customs clearance form should be issued. If the commodity inspection return receipt shows release, the goods can be loaded and returned to the dock to make an appointment for fumigation in time, without commodity inspection.
